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Technical Bulletin

January 2006

Answerdesk IT

Hosted Answerdesk IT is available. The newly released version is hosted on Fenestra servers and offered as an on-demand service that can be accessed via the Internet. Clients may also decide to host data on their own site to be accessed remotely or over a LAN.

Fenestra Answerdesk IT offers automated support solutions for IT management and engineers, which can be deployed within days.

Main features:

  • Comprehensive case tracking.
  • Extensive management and customer reporting.
  • Problem prioritization, escalation and alerts.
  • Quick search to find active cases and actions.
  • Multi-user access to individual cases.

A free demo of Answerdesk IT is available.

December 2005

Transfer of Linden systems to Windows Server 2003

Fenestra has completed the transfer of all modules of the house building software to Windows Server 2003. The software employs theTerminal Server architecture allowing all users to access live data hosted at Linden HQ either via the web or Remote Desktop. The upgrade will enhance and speed up end user experience offering them improved screen presentation and printing option.

Linden Homes are using Fenestra bespoke software for most house building operations from production control and purchasing to sales, marketing and customer care. Systems contains 5 main modules: Technical, Commercial, Purchasing, Sales and Customer Services.

The transfer was combined with the deployment of new features to enhance the integration of Fenestra's house building software with the CRM system. The specialist house building CRM software has been successfully used for over 2 years to capture and manage new Linden Homes' customers. It's features include: task scheduling, interactions, campaign management, mail merge and standard and bespoke reporting.

Linden Homes get extensive information and customer profiling presented in standardised form. The system also provides the housebuilder with the value, not just the quantity, of leads generated by different sources.

The latest version of the CRM software allows for seamless transfer of customers from pre-sales marketing system to the main database when a purchase is completed for sales and customer services maintenance.

March 2005

Connect CRM Launch

Fenestra Customer Relationship Management has been released. Fenestra Connect CRM offers a hosted solution for sales force automation and campaign management, which can be deployed within weeks. However, clients may decide to host data on their own site.

Fenestra offers a CRM solution which is easy to use, flexible, fast to deploy, and has low cost of ownership.

What's more Connect CRM can be easily integrated with the Fenestra helpdesk system for ongoing Customer Services / Support solutions and to give a single view of all customer and contact activity.

Please visit Connect CRM website for more information.

Thursday 22 April 2004

Fenestra Move Office

Fenestra has moved to Kingston-upon-Thames. Our new office space is arranged over 2 floors above Chelsea Building Society and located in the centre of town.

Our new address:

Tuesday 18 June 2002

Prudential Market Share Analysis

Prudential have installed a system to analyse present marketing data supplied to them by the Association of British Insurers (ABI). The system which has been developed for an earlier database is in Access and presents results graphically using Microsoft Excel.

Monday 3 June 2002

Fairground Rides Website

An enhanced website has gone live for Fairground Rides Hire. It is a Flash site with automatic HTML alternative if the user does not have a Flash plug-in.

Thursday 4 April 2002

Genealogy Website Goes Live

Tim Hughes & Associates, Teddington based genealogy consultants have installed www.timhughes.com developed by Fenestra.

Tuesday 26 February 2002

Linden Homes roll out Fenestra solution to their
technical departments

At their five UK offices, Linden have installed the new module which shares data with the existing Customer Care system. The new features allow staff to set up new developments, record site data and drawings and allocate consultants.

Monday 02 July 2001

Rosenbluth International Choose Fenestra's AnswerDesk

The Rosenbluth International, the business and holiday travel business, has chosen to install the Fenestra AnswerDesk system for IT Infrastructure Support at their Standard House office in central London.

Rosenbluth International took delivery of AnswerDesk in the London Support Centre in May this year and have been using it for an IT support pilot program. Now after some restructuring of their support organization, Rosenbluth are providing the AnswerDesk system to their European customers via a web interface.

The web system is hosted in Holland and allows external customers to enter support information about calls and also to track existing incidents.

24-26 April 2001

Fenestra Exhibited at CSS 2001

Fenestra exhibited at the Customer Service and IT Support 2001 show in Olympia 2 running from the 24th -26th April.

We had decided in the past not to participate at this kind of show - other people's stands are far more beautiful than we could afford. More recently, experience has suggested that other people's customers are not more satisfied than we can afford - and we think this really does matter.

Demonstrations of each of the editions of Answerdesk were available and we were there to provide any necessary answers.

Wednesday 21 February 2001

Linden Homes roll out Fenestra's AnswerDesk Customer Care System to Five UK sites

Linden Plc, based in Caterham, but with offices around England builds high quality houses on small and medium-sized developments and delivers a high standard of after sales service.

This is where the Fenestra Answerdesk Customer Care system comes to the fore. The new system that has been delivered is tailored to Linden's requirements and helps Customer Care teams at each of Linden's offices to maintain consistency between calls and to respond quickly to the needs of new homeowners.

Fenestra is now developing software to handle all the high-volume elements of Linden's day-to-day workflow. This will minimize the duplication of effort for Linden's staff, clients and suppliers.

Monday 19 February 2001

Network Helpdesk Installed in Madrid

With this installation in Madrid, Vanco Ltd is using the Fenestra Network Helpdesk in all their major European Network Management Centres.

The system allows helpdesk information to be entered in each of the local offices while control of the network topology is centred on the UK head office. Calls can be shared between two or more offices with only the minimum quantity of data being transferred between sites to keep network traffic down.

Using this system allows calls to be passed between offices which operate a sun-chasing system. Offices located around the world like this need only be open during their local working hours and yet deliver a 24-hour service to clients.

Thursday 20 April 2000

Fenestra Move Office

Fenestra moved office - as well as hours of fun packing crates we had to endure the joys of dealing with telecoms companies to arrange new telephone lines. Now we are feeling better. The new office is a little larger and a great deal easier to arrange for day-to-day use.

Our new address is 3 Park Road, Teddington, TW11 0AP. We are on the ground floor of Ceanda House.

Wednesday 15 March 2000

Mezzanine Floor Company Installs Fenestra Floor Quotation System

The Mezzanine Floor Company required a replacement to their existing DOS based Quotation System. A mezzanine floor has many components and can be constructed in different ways. The existing system had limitations in that some parameters were "hard coded" and so a particular requirement was for flexibity in determining a quote to take into account aspects unique to a each job.

To allow flexiblity, the system was developed with the main quotation section being data-driven by a checklist. For each different type of quote, a checklist can be set up consisting of the lines which may appear in the quote.

The user is presented with the main screen and once they have keyed general information associated with the quote such as the date and client details they select a quote type and then are prompted for required inputs. The system has the ability to perform calculations on the data. Once all the lines are complete the user can print the quotation.

The data-driven approach provides flexibility in determining what components make up a quote and what inputs must be requested. MS Access through the data replication facility has the ability to allow the system to be portable so that a surveyor can build up a quote on a laptop and then upload the data back in the office.

In future the system could be integrated with MS Outlook to hold extra contact, communication and diary details and cater for Computer Telephone Integration (CTI).

Friday 11 February 2000

Fenestra re-engineers Chelmsford Financial Management's Client Management System

Chelmsford Financial Management (CFM) an Independant Financial Advisor, whose existing DOS based system was adopted and supported by Fenestra 5 years ago wanted a full Windows-based replacement.

After discussing requirements, the easiest and most cost effective solution was to extract and convert existing data into MS Access which is particularly suitable for a small office (up to 5 users). The system has -

  • A set of standard reports with the ability to do mail merge allowing sales representatives to mailshot clients at particular times e.g. all clients with a birthday in the current month.

  • A facility to allow staff to take a copy of the system and data on their laptops while "on the road" and synchronise changes with the master copy in the office. This was implemented using data replication facilities provided with MS Access.

CFM also intend to send a staff member on MS Access training so that they can build ad-hoc queries and reports giving extra flexibility for a small business. In future the system could be integrated with MS Outlook to hold extra contact, communication and diary details and cater for Computer Telephone Integration.

Thursday 20 January 2000

Help is now available for Frankfurt

Fenestra's Network Helpdesk has now been installed in Vanco's Frankfurt office - which is actually in Neu-Isenburg. Client data is shared between all sites while calls are created at one site and shared between sites that have an interest in them on a real-time basis. This system achieves effective sharing of information while only occupying a small WAN bandwidth.

 

Tuesday 2 November 1999

Help is now available for Amsterdam

Fenestra's Network Helpdesk has been installed in Vanco's Amsterdam office. Calls can now be created by engineers in Amsterdam and dealt with locally or transferred to Head Office, for instance to provide full 24 hour cover for users whose local office is only open during office hours. A full range of reports can be generated locally and client reports in HTML format can be Emailed or viewed on a website.

Vanco's Amsterdam office is close to Schiphol airport, but we drove both ways and felt the full impact from a failed silencer (muffler to many readers). A particularly radical short cut took us via the Champs Elysee.

We stayed at the Golden Tulip which is more pleasant than it looks in the website and close to central Amsterdam.
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