By offering optional modules, Answerdesk can give you a reliable helpdesk system that aligns to your business. UK technical staff can visit your site, if needed, to discuss your precise needs and tailor the system to fit what is unique about your methodology. They will work with you to ensure that your staff can focus on the delivery of consistent service in a constantly changing environment.

• Database Integration. Instead of the standard low-maintenance installation, you can opt to share customer details with other applications using ODBC compliant databases such as Oracle or SQL Server.
  
• Customer access to report writing via Crystal Reports, Business Objects or an Access-like interface.
  
• Web enabled customer access.
  
• Extra E-mail alerts.
  
• Automatic new case generation by importing Word or Outlook E-mails or from SNMP applications.
  
• Website knowledge-base / Frequently Asked Questions.
  
• Usage Statistical Analysis.
  
• Bespoke development.