- Quick search
to find active cases and actions with one-click access to all the
case details and history displayed on a single screen.
- Comprehensive
logging and tracking with the ability to classify and assign cases.
- Problem prioritization,
escalation and alerts ensure response to critical issues.
- Multi-user
access to individual cases for staff based on the same local area
or wide area network.
- Single or networked helpdesk site
installations for scalability.
- Extensive management and customer reporting.
- Asset tracking records patterns of equipment performance.
- Exporting of helpdesk report information into spreadsheets, databases
and HTML.
- System and User Administration options with differing levels of privilege.
- Full WindowsTM navigation via menus, shortcuts and mouse and on-line
help.
- A helpdesk Backup feature protects you from loss of vital data.
- Reports can be scheduled and then Emailed to chosen staff or stored
for later access.
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