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  HELPDESK SOFTWARE
 
HELPDESK FEATURES
case tracking
action lists
reports
multi-user
multi-site
problem escalation
load forecasting
customer maintenance

 AnswerDesk Features

HELPDESK DEMO
Free evaluation version of AnswerDesk helpdesk software is available. More...

PRODUCT TOUR
View the online tour of AnswerDesk helpdesk software.

COMPANY
Fenestra Ltd is a privately held software house and consultancy based in London, UK.

PROBLEM PRORITAZATION, ESCALATION AND ALERTS

Cases are automatically escalated to specified contacts, using prioritised listing and colour coding. Individuals are notified through the Answerdesk system or by email.
     
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