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AnswerDesk
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Fenestra AnswerDesk is a Windows and Web-based Helpdesk Software Communication
Fenestra's
AnswerDesk is a tool for communication. Whoever enters information, it
is immediately available to service and support staff, field engineers
and account managers. Major issues can be highlighted and absorbed fast.
When the client calls, your account manager will know what's on their
mind and who is dealing with it. Core SystemThe core AnswerDesk system is intuitive, quick and reliable. All the necessary information is quickly available. We do not force each user to buy every helpdesk feature that has ever been invented. Our system is easy to learn and efficient. However,
the core helpdesk system is a complete entity with the standard features
you need to get running quickly. These include a range of ways to find
and view live and past incidents and reporting to show what has been happening
and how long it is taking.
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Standard Features
System VariantsThe modular design of Fenestra's AnswerDesk allows us to supply to you a number of flavours of the standard system. If one of these variants suits your exact needs no further tailoring will be needed.
Some
things about your business are unique and these things should be reflected
in your customers' experience when they call for support. It is these differences
that mark you out from the competition. Fenestra's job is to help you deliver
that extra edge. As a London-based company conveniently placed for Heathrow,
we are used to adapting our system to exacting requirements. We can help
you to highlight the strengths of your operation.
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Copyright @ 2007 Fenestra Ltd. All Rights
Reserved
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